FAQs

TRAVEL

— How do I get to Bugged Out Weekender by road?
Bugged Out Weekender is held at Butlins Holiday Resort Bognor Regis, Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ.

— Can I park my car at Bugged Out Weekender?
Yes there is plenty of on site parking. It costs £10 per car to park for the entire weekend, unless you have purchased a VIP ticket which gives you free parking.

— How do I get to Bugged Out Weekender by train?
The closest mainline station is Bognor Regis, which is 1 hour and 45 minutes from London Victoria. The venue is a 4 minute taxi, or a 15 minute walk.

— How do I get to Bugged Out Weekender by coach
We are operating a service with Big Green Coach Company to the Bugged Out Weekender. More info and tickets can be found HERE.

— How do I get to Bugged Out Weekender by air?
The closest airport is Gatwick, an hour and twenty minutes drive from the venue, or a direct train from Gatwick in an hour and ten minutes.

VENUE & ACCOMMODATION

— Drugs

We operate a zero tolerance policy to drugs. Be sensible, do not bring drugs to the resort or into the venues. Gas canisters are not allowed on resort and will also be confiscated.

— Is my accommodation included in the ticket price?
Yes, your ticket price gets you 3 nights (Friday, Saturday and Sunday) in a private apartment or hotel room. It is not possible to come to Bugged Out Weekender without being booked into an apartment/hotel room, or to stay in an apartment/hotel room without buying a ticket.

— Can I bring my own soundsystem to Bugged Out Weekender?
No, but bluetooth speakers for personal use are allowed.

— What time do I need to check out by on Monday the 19th January?
You need to check out of your room by 12 o’clock noon, and be off site by 13:00

— What time can I check-in / check-out?
Check-in on the main desk opens at 2pm on Friday 16th January and is open until midnight. It opens again at 9am on Saturday 17th January and is open until midnight again.

— Do we need to pay a damage deposit on our apartment?
Yes, each party will need to sign a damage disclaimer for their apartment leaving the credit/debit card details of a member of the group. Any damage done to the apartment will be charged to this card. This is a legally binding agreement so please ensure that you look after your apartments and clean them before you leave.

— What is included in the accommodation?
Check the accommodation tab above to see what is included in the different accommodation grades. You can find out more about the different grades of accommodation at Butlins Bognor Regis and take a tour of the different rooms HERE.

— Can we bring our own food and alcohol to Bugged Out Weekender?
You are allowed to bring your own food and alcohol to Butlins Bognor Regis, you can bring up to 12 440ml cans of lager, beer or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person. There is a supermarket on site, along with a whole variety of upgraded food and alocholic drink options throughout the site if you need more.

— What else should I bring?
Toiletries, towels and anything you’d usually bring to a festival that you’d need! Don’t forget to bring your swimming costumes for the Pool Parties hosted on Saturday and Sunday.

— How accessible is Bugged Out Weekender?
Please email info@buggedout.net for any questions about accessibility onsite.

TICKETS

— How can we pay for our Bugged Out Weekender tickets?
You can buy Bugged Out Weekender tickets with any credit/debit card from the Butlins Big Weekend site here.

— How do I pay the deposit?
When you get to the final payment page, there will be a check box with ‘make a partial payment’, and a minimum amount (£50 per person). You can pay the rest of your ticket cost off as much or as little as you like up until the end of the year.

— When will my tickets arrive
The Lead Guest of the booking will receive a booking confirmation from Butlins. This booking confirmation acts as your tickets to the festival. Please print it and bring it with you. When you arrive and check in with Butlins, you will be allocated a festival wristband for each guest in the unit.

— There has been some kind of mistake with my booking, what do I do?
Please email info@buggedout.net

— Are there day tickets available for Bugged Out Weekender?
No

— Will there be tickets available on the door?
No.

— Does Bugged Out Weekender have an age limit?
Yes, Bugged Out Weekender is only open to those aged 18 and over and we operate a challenge 25 policy so if you look under 25, bring ID. No refunds will be offered to those that are refused entry due to being underaged or being unable to show ID when asked.

CHECK IN/CHECK OUT

— People in my group are arriving at different times, can we check in?
The ‘lead booker’ from your group is the person who made the booking and will receive the order confirmation and e-ticket. They will need to be present for you to check into your apartment. If your lead booker is arriving much later than the rest of your group, they can nominate a new lead booker by emailing us at info@buggedout.net

— What do I need to bring to check-in?
Please note that we DO NOT issue physical tickets, but instead an e-ticket which will contain the necessary information for you to register your details and check into your apartment on the weekend. These are mailed out electronically before the event. The lead booker from your group will need to bring a print out of this document, as well as your signed accommodation disclaimer and Photo ID which proves their name.

— What should I do if I haven’t received my e-ticket by the week of the event?
Only the ‘lead booker’ from your group will receive an e-ticket.